Junior / Intern Application Support
Deadline:- 3rd May 2025
Company: ByIT Solutions (Pvt) Ltd
Product: UPnico – A next-gen social platform that rewards users for sharing and creating content.
Location: 100% Work From Home
Open Positions: 3
Type: Internship / Entry-Level (Contract)
Internship Duration: 1 Year
Stipend: LKR 30,000/month
Start Date: Immediate
Email to Apply: hr@byit.lk
UPnico is an exciting social media platform developed by ByIT Solutions (Pvt) Ltd. Built on Laravel, React, and hosted on AWS, it allows users to earn through content sharing in a safe, scalable, and globally accessible environment.
We are looking for 3 Junior / Intern Application Support staff who are technically skilled, responsive, and passionate about solving problems. You will play a critical role in supporting users, identifying bugs, and acting as the first line of communication between customers and internal teams. This role involves on-call and 24×7 shift availability, making it ideal for individuals who are dependable and thrive in a fast-paced environment.
High-performing candidates will be considered for permanent positions after the internship period.
Responsibilities:-
- Monitor application issues and respond to support tickets or alerts in real-time
- Be available for rotating 24×7 shifts, including weekends and public holidays (remote)
- Investigate and validate user-reported bugs and issues
- Identify application bugs and anomalies and escalate to the relevant team (backend, frontend, QA, etc.)
- Perform basic debugging, replication, and documentation of technical issues
- Coordinate with QA and development teams to ensure accurate tracking and timely resolution
- Update internal documentation, bug logs, and customer communication records
- Assist in manual QA testing and verification of resolved issues
- Communicate clearly with end-users and internal teams via tools like Jira, Confluence, Google Chat, and Meet
Requirements:-
- Completed a degree in IT, Software Engineering, or a related field
- Willingness to work in a 24×7 rotational on-call schedule
- Good understanding of web and mobile application architecture
- Basic coding knowledge (PHP, JavaScript, or similar) to understand and track issues
- Knowledge of QA processes including test case writing and bug tracking
- Familiarity with ticketing and task management tools (e.g., Jira, Trello, Confluence)
- Strong communication and problem-solving skills
- Ability to stay calm under pressure and resolve issues independently when needed
- Good command in English
What will you get :-
- Hands-on experience managing real-time issues on a live production platform
- Exposure to QA, development workflows, and user operations
- Collaborative work with senior developers and support engineers
- A monthly stipend of LKR 30,000
- Pathway to permanent employment based on performance and reliability
How to apply :-
Send your CV and a short cover letter to hr@byit.lk with the subject line:
“Junior / Intern Application Support – UPnico”
ByIT Solutions (Pvt) Ltd values proactive thinkers who can bridge technical knowledge with real-world support. If you’re ready to take ownership, troubleshoot effectively, and learn continuously, this role is for you.
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