Assistant Front Office Manager

Deadline:- 14th August 2025

Vacancy Announcement – Assistant Front Office Manager
The Golden Ridge Hotel – Nuwara Eliya

We are seeking a highly motivated, guest-focused, and experienced Assistant Front Office Manager to join our dynamic team at The Golden Ridge Hotel, Nuwara Eliya.

Key Responsibilities:

Oversee the daily operations of the Front Office to ensure smooth check-in/out processes and guest satisfaction.
Assist in supervising and training front office staff.
Handle guest complaints and ensure prompt and professional resolution.
Coordinate with other departments to ensure seamless guest service.
Maintain high standards of hospitality and service quality.
Prepare front office reports and assist with administrative duties.

Requirements:

Minimum 2–3 years of experience in a similar role in a star-class hotel.
Degree or Diploma in Hospitality Management or a related field.
Excellent communication and interpersonal skills.
Strong leadership and problem-solving abilities.
Proficiency in hotel management systems (e.g., Opera/Fidelio) is an advantage.
Ability to work flexible hours including weekends and holidays.

Location: Nuwara Eliya
Accommodation: Provided
Salary: Negotiable based on experience

If you are passionate about hospitality and looking to grow your career in a luxury hotel environment, we would love to hear from you!

📧 Please send your CV to: hram@thegoldenridge.com

Only shortlisted candidates will be contacted.