Technical Support Engineer Internship
Deadline:- 28th April 2026
We’re Hiring: Technical Support Engineer Intern (Unified Communication Platform)
Cybergate Services is looking for motivated and detail-oriented interns to join our Unified Communications (UC) / IP Telephony team.
This role provides hands-on exposure to carrier-grade telecom solutions, including UC platform provisioning, service delivery, and operational support aligned with industry practices.
Key Responsibilities :-
– Work with Business Analysts to capture and validate customer requirements
– Perform service provisioning and configuration of UC/IP PBX accounts (extensions, DID mapping, call flows, IVR, SIP trunks)
– Align configurations with solution design and customer requirements
– Execute User Acceptance Testing (UAT) and validate service readiness prior to go-live
– Support service activation, onboarding, and delivery to enterprise customers
– Handle incident management, troubleshooting, and change requests in live environments
– Monitor service performance (QoS / call quality) and ensure adherence to SLAs
– Coordinate with internal teams (NOC / Engineering / BA) for issue resolution and escalations
Candidate Profile
– Final year undergraduate or trainee in IT / Computer Science / Engineering with strong analytical/mathematical background
– Understanding of IP networking fundamentals (TCP/IP, basic routing)
– Exposure or interest in VoIP technologies (SIP, RTP, IP PBX, call routing) is an added advantage
– Strong analytical thinking and problem-solving skills
– Good communication skills for cross-team coordination and customer interaction
– Ability to work with structured processes, ticketing systems, and documentation
What You’ll Gain
– Hands-on experience with carrier-grade UC / VoIP platforms
– Exposure to the end-to-end telecom service lifecycle (requirement → provisioning → UAT → go-live → support)
– Experience working in a telecom operations environment aligned with Tier-1 operator standards
– Opportunity to build expertise in service delivery, incident management, and customer support
– Potential pathway to full-time employment in telecom/UC engineering roles
📩 Send your CV: hr@cybergate.lk
Join us and be part of a team delivering next-generation communication solutions aligned with telecom operator standards.
