WE ARE HIRING!!!
JOB POSITION: OPERATIONS EXECUTIVE (KANDY OFFICE)
Job Description:-
As an Operations Executive, you will provide crucial support to our operations team, assisting in various administrative and operational tasks to facilitate the smooth functioning of our business.
You will play a vital role in ensuring efficiency, accuracy, and exceptional service delivery.
Key Responsibilities:-
• Act as a point of contact for customer inquiries, feedback, and complaints.
• Resolve customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.
• Implement strategies to enhance the overall customer experience and foster long-term relationships.
• Coordinate transportation logistics for events, corporate clients, and individual bookings.
• Liaise with clients, vendors, and internal teams to ensure seamless execution of service
• Develop and maintain efficient processes for booking management, invoicing, and billing.
• Monitor customer feedback and implement corrective actions to enhance service quality.
• Handle customer feedback and complaints professionally, escalating issues to the appropriate channels when necessary.
• Assist in ensuring that customer requests and special instructions are communicated effectively to the operations team.
Requirements:-
• Diploma or equivalent; relevant coursework or vocational training is a plus. (School Leavers also can apply)
• Previous experience in administrative support or customer service roles preferred.
• Implement strategies to enhance the overall customer experience and foster long-term relationships.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work effectively in a fast-paced environment and collaborate with diverse teams.
Additional Requirements:-
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Commitment to delivering exceptional customer service and representing the company’s brand values.
Benefits:-
• Competitive salary commensurate with knowledge and experience.
• Opportunities for professional development and growth within the company.
• Dynamic, collaborative and friendly work environment.
• Allowance for the duty meal and telecommunication charges.
How To Apply:-
If you trust you have the skills and experience required for this role, please submit your CV/resume outlining your qualifications and why you are interested in joining our team.
Application to be sent to the e-mail given below.
You’re requested to ensure to mention your first, last names followed by the role you apply in the e-mail subject. (Example : Marie Curie – Operations Executive)
Send your applications to: business@rnbspecialtours.com
+94 813 164 400 Katugastota, Kandy www.rnbspecialtours.com
Source:- rnb special tours
Sri Lanka job vacancies 2024
