Client Success Champion

Company Description:–

Timeplan Publishing Pvt Ltd, a subsidiary of Karunaratne & Sons, is a leader in the printing and corporate gifting industry.

We are known for our high-quality notebooks and diaries and have expanded our offerings to a diverse range of innovative corporate gifting solutions.

Our commitment to excellence, innovation, and customer satisfaction has earned us the trust of over 300 clients across various industries, including renowned names such as Cinnamon Hotels, MAS, and John Keells Holdings.

As we continue to grow, we are looking for dedicated and customer-focused individuals to join our team.

Key Responsibilities:-

• Provide excellent customer service to in-store and online customers, ensuring a positive and seamless experience.

• Manage customer inquiries, complaints, and issues promptly and professionally through various channels including phone, email, and social media.

• Assist in the daily operations of the store, including greeting customers, handling transactions, and maintaining a clean and organized store environment.

• Support the sales team by managing administrative tasks, such as scheduling appointments, preparing sales reports, and maintaining customer records.

• Collaborate with assigned sales representatives to provide tailored support, ensuring customer needs are met efficiently.

• Monitor and respond to customer reviews and feedback, striving to enhance overall customer satisfaction.

• Assist in inventory management, including stock replenishment and product displays.

• Contribute to the development and implementation of customer service policies and procedures.

• Stay updated on product knowledge and company offerings to provide accurate information to customers.

• Participate in training sessions and team meetings to continuously improve customer service skills and product knowledge.

Person Specification:-

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

• Strong communication and interpersonal skills, with the ability to handle difficult situations with tact and professionalism.

• Excellent organizational skills and attention to detail.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Positive attitude, team player, and a willingness to learn and adapt.

Benefits:-

Opportunities for career growth and development within the company.A supportive and collaborative work environment.

If you are passionate about providing exceptional customer service and looking for a dynamic role in a growing company, we invite you to apply for the Customer Service Executive position at Timeplan Publishing Pvt Ltd.

Join us in our mission to deliver outstanding products and experiences to our valued customers.

Send your CV :- Hello@timeplan.lk