IT site support associate/ IT site support Administrator/ Service desk specialist L1

𝟶𝟷. 𝙸𝚃 𝚂𝙸𝚃𝙴 𝚂𝚄𝙿𝙿𝙾𝚁𝚃 𝙰𝚂𝚂𝙾𝙲𝙸𝙰𝚃𝙴

Candidate will be responsible for:-

Ø Attend and provide support to the user tickets diverting from the Service Desk

Ø Attend and provide support to the user Issues directly reporting to IT Team

Ø Keep all the devices and systems up to date following the guideline from the Central team.

Ø Monitor, Troubleshoot and Report abnormal behaviors in the dashboards to the relevant teams.

Ø Involvement and Coordination of the IT Related Purchasing, Payments and Budgeting Process.

Ø Documentation Works on inventory, finance and standard operating procedures.

Ø Preparing and Conduct Relevant User Trainings.

Required qualifications :-

· HND in any IT Related field.

· Minimum 1 Year experience.

· Able to communicate in English (Reading and Writing).

·Willing to work on weekends if required.

· Living within 15KM radius from the mentioned location.

𝟶𝟸. 𝙸𝚃 𝚂𝙸𝚃𝙴 𝚂𝚄𝙿𝙿𝙾𝚁𝚃 𝙰𝙳𝙼𝙸𝙽𝙸𝚂𝚃𝚁𝙰𝚃𝙾𝚁

Candidate will be responsible for:-

➢ Installation, set-up and resolving of hardware and software in end user desktops, laptops and printer.

➢ Administration and First level support.

➢ O365, email, internet and Cloud solutions.

➢ Maintenance and management of servers and backups.

➢ Infrastructure First level support and coordinate with services providers in case of troubleshooting.

➢ Network Equipment’s Wi-Fi Network Maintenance Microsoft patch update and its complaints level.

➢ Coordination with group IT, head office IT management for various IT initiatives and their execution

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗾𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:-

• Degree/HND in any IT Related field.

• Minimum 1 Year experience.

• Able to communicate in English (Reading and Writing).

• Willing to work on weekends if required.

• Living within 15KM radius from the mentioned location.

𝟶𝟹.𝚂𝙴𝚁𝚅𝙸𝙲𝙴 𝙳𝙴𝚂𝙺 𝚂𝙿𝙴𝙲𝙸𝙰𝙻𝙸𝚂𝚃

Candidate will be responsible for: –

Resolving incoming client and personnel IT queries remotely via ITSM tool, email, and phone.

➢ Prioritizing and resolving IT concerns and escalating issues to relevant stakeholders.

➢ Collaborating with internal departments and external vendors to ensure that IT needs are met.

➢ Install software on new or existing devices, in accordance with standard procedures.

➢ Assist users in obtaining access to systems.

➢ Utilize and maintain knowledge bases, white papers, FAQs

Required qualifications & skills:-

• HND in any IT Related field.

• Minimum 1 Year experience.

• Able to communicate in English (Reading and Writing).

• Willing to work on weekends if required.

• Living within 15KM radius from the mentioned location.

Send Your CV : info@sevenx.lk

Location:- Battaramulla

Sri Lanka IT job vacancy 2024