Help Desk Support Executive

Deadline:- 14th August 2026

We’re Hiring: Helpdesk Support Executives.
(Male/Female – Colombo)

Join our friendly team at Sarasa Soft Solutions (Pvt) Ltd – A Leading company in ERP & POS software solutions!

💼 Key Responsibilities:
🔹 Provide friendly and Professional Customer Service
🔹 Handle system issues and log breakdowns accurately
🔹 Provide troubleshooting assistance for software products.
🔹 Manage multilingual communication (Tamil / Sinhala / English)
🔹 Maintain and update helpdesk records efficiently
🔹 Assist with front desk duties (greeting visitors & coordinating appointments)

✅ Requirements:
✔ Excellent communication & customer service skills
✔ Strong problem-solving ability and attention to detail
✔ Basic technical knowledge & troubleshooting skills
✔ Ability to multitask in a fast-paced environment
✔ Must reside within a 5km radius of Nugegoda

🎁 What We Offer:
🕘 5 Days per Week | 8-Hour Working Shift
🤝 Friendly and supportive work environment
💻 Exposure to the software development industry

Interested? Apply now or tag someone who would be a great fit!

📩 Send Your Resume To:
📧 jobs@sarasagroup.net
✉ Subject Line: “Application – HelpDesk Operator”

📞 Hotline: 011 7 455 400 / 0760967710 (for inquiries)